Thursday, November 28, 2013

Awareness Customer Service

Value is in the eyes BeholderSales now filled with stereotypes. The "sleazy car salesman", a "disturbing telemarketers", and the ever-present "pushy salesman commission". And professional sales, we may not be aware of it - but we think the other people in our profession in this way sometimes. Now, maybe it's because our vision - it can, in fact, because their vision of us as a customer, and their knowledge of the sales process.We all know that the sales profession has stigma attached to it. If you are a salesperson, you pushy, rude, arrogant, and just want the money - at least, it is a common misconception. And although you might not want to hear it, it's true some. They are annoying, pretentious and sometimes even nauseating individual, which is the main reason for poor sellers scenes. They did not do it on purpose, though. They just do not know the sales process they have to know their sales.

Think. You're fighting your way through the hallway in the hallway of goods, arms full, and forgot basket. You see employees walk through and see. One of two things can not be learned happen.The sales people kept walking by, was never seen again as they hunt for more "qualified" prospects. However, the seller will handle differently.You mind 'd see them walking by, and thought nothing of it. Suddenly, a friendly voice came from behind you "Here you go. Looks like you could use some help. "Your employees Hand basket with a smile. They look at the items in your cart, and ask if you have any questions. Tell them that you wonder a better clean your floors. 

Seller replied with a smile, and the results to provide information on every floor cleaning product. Thanks to them, and with another smile, salesperson where you can find someone to answer the other questions, and continue down the aisle.Which customers who have helped more? That people just make a sale, however small, where others do not see it? The more important question to ask yourself though, which you.This seller may or may not be a situation that you can relate to. But if you help in this way, you will definitely remember it. And you might be going back there again, hoping for the same great experience. But at least one of your customers can relate to this experience, and if you look with a smile. Supposedly all of them? This should be the goal of every salesperson to actually help their customers. 

Rather than being a stupid seller, try it. Rather than recommending a particular product, or completely ignoring customer browsing, try to figure out what they really need. Use a random act of kindness as an ice pick - in this case, the basket to someone who needs it. Ask if they need help with anything. Provide information about all the products they are interested in. Answer any other questions, let them know where you are, and politely leave them in their decisions. It may seem simple, but you will be amazed at the response. Increase customer satisfaction, customer returns, more leads, and more sales. Only of a smile, the question, and not to leave them be.

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